Cancellation policy

At Hervera, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes you might want to return an item, so below is our Returns and Refunds Policy.

Return Conditions:

  • Time Frame: Items must be returned within 30 days of the purchase date.
  • Condition of Items: We accept returns only if the items are in their original, unopened, and unused condition. Opened or used products will not be eligible for returns.
  • Exceptions: Some items may not be returnable or may have specific return conditions. Please see the product page for details.

Process for Returns:

  1. Request a Return: To initiate a return, please contact our customer service team at  with your order number and the reason for the return.

  2. Approval of Return: We will review your return request and, upon approval, provide instructions for returning the product.

  3. Shipping the Product Back: You will be responsible for shipping the item back to us. We recommend using a trackable shipping method.

  4. Return Inspection: Once we receive the returned item, it will undergo an inspection to ensure it meets our return conditions.

Refunds:

  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Returnable Items:

  • Items that are opened or used.
  • Sale items or gift cards.
  • Any item not returned within 30 days of purchase.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us immediately , and we will arrange for a replacement.

To request a return please contact us.Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.